Privacy Policy

Effective Date: November 3, 2026
JJH Auto Body & Paint respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you when interacting with our website, business, and messaging services.

Information We Collect Depending on how you interact with our business, we may collect the following information: Personal and Contact Information • Name • Telephone number • Email address • Contact and communication preferences Vehicle and Repair Information • Vehicle make, model, and year • Vehicle identification information when needed for repair services • Vehicle photographs • Descriptions of vehicle damage • Repair estimates and service history Insurance and Claim Information When relevant to a repair request, customers may provide insurance company information, claim numbers, and other claim-related details.
Please do not send Social Security numbers, passwords, payment card numbers, or other highly sensitive information through ordinary email or messaging. Website and Technical Information When you visit our website, certain information may be collected automatically, including: • IP address • Browser and device information • Website usage information • Cookies and similar technologies, where enabled 
 
How We Use Your Information JJH Auto Body & Paint may use collected information to: • Respond to customer inquiries. • Provide repair estimates and service information • Schedule appointments and inspections. • Coordinate automotive repair services. • Communicate about repair progress. • Assist with insurance-related repair communications. • Process customer requests. • Improve our website and customer experience. • Maintain business records. • Comply with applicable legal requirements. We may also use customer feedback and voluntarily provided reviews to improve our services. Marketing communications will only be sent where the appropriate consent or other legally permitted basis exists.
 
AI-Assisted Messaging and Automated Communications JJH Auto Body & Paint may use automated messaging tools and artificial intelligence to assist with customer communication. These tools may process information you provide, such as your name, contact information, vehicle details, service questions, and message history, to help respond to inquiries and provide relevant business information. Automated messaging may be used to: • Answer frequently asked questions. • Provide general information about services. • Assist with estimate inquiries. • Help customers request appointments. • Direct inquiries to the appropriate team member. Automated responses may not always be complete or accurate. Repair estimates, insurance decisions, appointment confirmations, and other important service commitments must be verified by an authorized JJH representative. Information shared through messaging may be processed by the technology providers that support these services. 
 
SMS and RCS Messaging Privacy If you provide your mobile phone number and consent to receive communications, JJH Auto Body & Paint may use your information to send messages related to: • Customer inquiries. • Repair estimates. • Appointment scheduling. • Repair status updates. • Customer service. • Marketing and promotional communications, when separately authorized. Message frequency may vary. Message and data rates may apply. You may opt out of promotional messaging by replying STOP where supported. For assistance, reply HELP where supported or contact us directly. We do not sell or share mobile numbers or messaging consent records with third parties for their own independent marketing purposes. Messaging information may be shared with service providers that help us deliver and manage communications on our behalf. 5. How We Share Information JJH Auto Body & Paint may share relevant information with trusted third parties when necessary to operate our business and provide services. These parties may include: Service Providers: Companies that provide website hosting, customer communication, messaging, scheduling, and business technology services. Google and Messaging Providers: Platforms that help facilitate business messaging and customer inquiries. Insurance Companies: When necessary and authorized to coordinate insurance-related repair matters. Parts Suppliers and Business Partners: When necessary to obtain parts or coordinate an authorized repair. Legal and Regulatory Authorities: When disclosure is required by law or necessary to protect our legal rights. We limit information sharing to what is reasonably necessary for the applicable business purpose.
 
Cookies and Website Technologies Our website may use cookies and similar technologies to improve website functionality, understand website traffic, and evaluate marketing performance. Third-party website services and analytics tools may also collect technical information according to their own privacy policies. You may be able to control certain cookies through your browser settings.
 
Data Security JJH Auto Body & Paint takes reasonable steps to protect customer information from unauthorized access, use, disclosure, or loss. However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security. Customers should avoid sending sensitive personal or financial information through unsecured communication channels. Data Retention We retain customer information for as long as reasonably necessary to fulfill business purposes, provide requested services, maintain appropriate business records, resolve disputes, and comply with applicable legal obligations. Retention periods may vary depending on the type of information and the reason it was collected. 
 
Your Privacy Choices Depending on applicable law, you may have the right to: • Request access to certain personal information. • Request corrections to inaccurate information. • Request deletion of certain personal information. • Withdraw consent to certain communications. • Opt out of marketing messages. • Ask questions about how your information is used. To make a privacy-related request, contact us using the information below. 
 
Children's Privacy Our website and services are intended for a general audience and are not directed toward children under 13. We do not knowingly collect personal information directly from children under 13 through our website.
 
Third-Party Websites Our website may contain links to third-party websites or services. JJH Auto Body & Paint does not control the privacy practices of those external websites. We encourage visitors to review their privacy policies before providing personal information. 
 
Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date. 
 
Contact Us If you have questions about this Privacy Policy, your personal information, or our messaging practices, please contact: JJH Auto Body & Paint
Email: contact@jjhautobodypaint.com
Website: https://www.jjhautobodypaint.com
We appreciate your trust in JJH Auto Body & Paint.